Explore the Watch Central FAQ page for quick answers on luxury watch repair services, including overhauls, battery replacements, polishing, and water resistance testing. Learn about turnaround times, warranty coverage, supported brands like Rolex and Patek Philippe, and how to request a free estimate all in one convenient place.
Watch Central provides Watch Overhaul, Partial Watch Repair, Water Resistance Testing and Water Resistance Treatment, PVD Coating, and other standard watch repair services such as battery, strap, crystal, replacement, refinished dials, polishing, and anything else that might go wrong with your watch. If you would like an estimate to repair your watch then please feel free to give us a call (link) or complete our repair submission form here.
Call us with any questions you have at +1 (212) 730-4631 or e-mail info@watchcentral.com to talk to us.
At Watch Central we specialize in the repair and maintenance of Rolex, Audemars Piguet, and Patek Phillippe watches along with a wide variety of luxury watch brands listed here. Additionally, we will be happy to service most watch brands should have any watch repair or maintenance needs.
If you are a walkin customer at Watch Central, we will do our best to provide you with an estimate while you wait, however on occasion may need to call you at a later time with pricing regarding your repair. If you mail in your watch for an estimate we will provide you with an estimate for your watch repair via email. Please ensure oyu provide both your email and phone number to Watch Central upon mailing in your request for repair.
Typically the average turnaround time at Watch Central is two weeks starting from time of estimate approval from our customers. with exception to complicated cases or overhauls which can take 4-6 weeks from the time of estimate approval as we must conduct the appropriate quality control checks. During some months of the year we do receive a higher volume and so this turnaround time can vary, however our staff of experienced watchmakers will provide you with a turnaround time that is as accurate as possible when providing you with your quote for watch repair services.
Watch Central offers a one year warranty on watch repair services provided. If you have any questions call +1 (212) 730-4631 or email us at info@watchcentral.com
Watch Central is proud to accept all major credit cards, Pay with Amazon, certified bank checks and wire transfers, as well as other options. For speed and security, we recommend that all orders be placed with a credit card.
Watch Central is happy to provide engraving services as long as the watch provides for enough room on the back of the watch case.
Absolutely — we accept mail-in watches. Be sure to include your contact info, watch brand/model, and the issue you’re experiencing for a smooth process.
PVD/DLC coating adds a durable, scratch-resistant finish to your watch while enhancing its appearance, ideal for both aesthetics and wear protection.
Yes — our polishing restores luxury watches to near-factory condition by removing scratches and wear while preserving details.
Watch Central is based at 10 Grace Avenue Store 1, Great Neck, NY 11021, and you can reach us by phone or email for inquiries.
Appointments are recommended for detailed consultations, but walk-ins are welcome during business hours.
Yes, we work with clients nationwide through our secure mail-in watch repair and service process.
For questions or repair inquiries, email info@watchcentral.com or call +1 (212) 730-4631 — we aim to respond within 1–2 business days.